Section 1 BOOKING AND PAYMENT

1.1 in every case

A. read the terms and conditions

B. complete the booking form inside this brochure by inserting all the necessary details required. Remember that we cannot know information that you do not give to us, and so it is essential that, for example if you have any special requirements (e.g. where food is to be provided and some of your party are vegetarian, or a member of your party has a specific medical condition) you should inform us of those requirements at the time of submitting the booking form to us. You must tell us if any member of your party is under 18 years of age.

C. make payment. Write out a cheque made payable to Red Seven Leisure Ltd or complete the credit card authority for the deposit required (£30 per person) and the insurance premiums if the booking is made more than 42 days prior to the event date shown on the booking form (“event date”), or of the full cost if the booking is made within 42 days of the event date. If you are paying by credit card add 2% (representing our charge) to the total cost of each transaction.

D. send the form and the cheque/payment authority to us.
1.2 for bookings by telephone or fax
A. we rely on the information you give us in making a reservation request and will endeavour to hold that reservation for three days. You must send to us immediately the original completed signed booking form. If we do not receive this within three days of the booking we reserve the right to cancel the reservation.

1.3 payment
A. we may cancel the reservation if a promised cheque is not received or does not clear upon presentation. In the event of non clearance or representation of a cheque you will pay a charge of £20.

1.4 for all bookings
A. we will endeavour to hold a reservation for a maximum of five working days from the date of booking. When payment is received we will endeavour to confirm our acceptance of the reservation with you. However we reserve the right to cancel the reservation in the event that we cannot confirm the reservation with the supplier in which event we shall return to you all monies paid within seven days.

1.4.1 the terms of section one shall apply even if a reservation is cancelled by us before the reservation is formally confirmed by us in writing.

1.4.2 our acceptance of the booking is effective when we write to you formally with a booking confirmation and the following terms and conditions will then apply.Section 2 TERMS AND

CONDITIONS
A. payment of the balance of total costs due must be made not less than 42 days prior to the event date. Payment of any other charges arising must be made not less than 10 days before the event date, unless we agree otherwise in writing. If such payment is not made as stipulated you will be in breach of your contract with us and, without prejudice to any rights arising therefrom, we may cancel the reservation and retain the deposit sum. It is therefore essential that you make payment on time. Full information of the reservation details will only be provided on full payment. Each payment by credit card will be subject to a 2% handling fee.

B. booking amendments

B1. additional facilities: booking conditions in section 1. will apply to any requested

B2. reductions: no refunds will be given either for reduction in numbers of a party, reduction in numbers using specific facilities at the event

B3. we may charge an administration fee of £15 for each amendment

C. price amendments

C1. VAT at 17.5% is included in the brochure price. Any increase in the rate of VAT prior to the event date will be charged to you. Companies will have VAT added to the brochure prices at the prevailing rate

C2. the prices shown in the brochure are correct at the time of going to press (December 2002), but if our facility costs should increase significantly after acceptance of your booking resulting in increased charges we will notify you in writing of the increase as soon as possible and not later than 28 days before the event date. You may cancel in writing the reservation in whole or in part within seven days of such notification and we will refund the cost attributable to that part of the reservation cancelled. In the absence of such cancellation you will be deemed to have accepted the increased charges. Any additional sums under this provision must be paid in accordance with section A

D. cancellation

D1. you may cancel the whole of the reservation, but not part, at any time provided you do so in writing. If you do so earlier than 42 days before the event date you will forfeit your deposit paid to us. If you cancel 42 days or less before the event date we will refund to you the total cost of the reservation less any insurance premium and less our cancellation charges as set out in D2. No refund will be given for insurance premiums

D2. No. of days cancellation notice before the event date and cancellation charges more than 25 days but less than 43 days: the deposit and 70% of the balance of total costs more than 14 days but less than 26 days: the deposit and 90% of the balance of the total costs less than 15 days: 100% of the total booking costs

D3. we may cancel all or any part of the reservation if

D3.1 full payment is not received in accordance with these terms and conditions, and no refund shall be due or

D3.2 we cannot make alternative arrangements under clause E.1., and we will make full refund to you in respect of the part cancelled

D3.3 any members of your group behaves in an unreasonable way which in the opinion of our suppliers is likely to cause distress, damage, danger or annoyance to any other customers of the supplier, it’s employees or property or any third party, and no refund will be due

D3.4 in the opinion of our supplier any member of your group is unfit to take part in any aspect of the reservation, and no refund will be due

E. changes

E.1 if we cannot provide all or any part of the reservation due to circumstances beyond our control we will endeavour to make alternative arrangements and notify you of any changes as soon as possible. We will refund to you the cost of that part of the reservation if we are unable to make arrangements reasonably acceptable to you, except any activities under

E.2 if we cannot provide any air sport activity (e.g. ballooning, gliding etc) due to weather conditions we will provide you with a credit voucher exchangeable within six months, but we will not give you a refund. If we cannot provide an agreed and arranged facility of nightclub entry due to reasons beyond our control (e.g. unforeseen or unadvised closure of licensed premises or cease of trading on the premises) we will provide you with a credit voucher exchangeable within six months, but we will not give you a refund

F. general

F.1 you must adhere to any on site conditions of use and instructions given - a breach may result in cancellation of all or part of the reservation. In the case of overnight stays you must deposit with the hotel management a valid credit card authority to cover extra costs or breakage’s attributable to the group, and you may be refused entry to the accommodation if you do not provide the authority

F.2 monies paid to us are held in a separate account until after your booked event, in keeping with the Package Holidays and Tour Regulations 1992

F.3 in preparing details of any facilities in this brochure we have relied upon information given to us by our suppliers. All photographic and pictorial references are purely representative of the facilities and products within this brochure and will be accepted as such. Whilst we believe any representations to be true we cannot accept liability for any false representation or breach of implied warranties of any kind as to the facilities on offer and we shall not accept liability for any loss arising from any cause save to the extent that we have been in breach of these terms and conditions. In any event our liability will be limited to the amount of the total cost of the reservation less any insurance premiums

F.4 no refund will be paid if the reservation cannot be provided because of force majeure events

F.5 payments will only be accepted from and refunds given to the Group Leader for the time being

F.6 notices in writing from you must be signed by the Group Leader for the time being

F.7 this is the sole agreement between you
and us and may not be varied save
by agreement of both of us
(whether orally or otherwise)
and confirmed in writing by
RSL and signed by an
authorised officer of RSL

F.8 this agreement is
governed by English Law
and shall be subject to
the jurisdiction of the
English Courts